At www.oeilviolette.com, we want you to be completely satisfied with your purchase. We offer free shipping worldwide on all new orders. If for any reason you are not happy with your order, we offer hassle-free exchange and returns within the following terms:

Returns:

  • Products can be returned within 5 days of receipt by the customer.
  • Returned items must be in their original condition, unused, and with all tags attached.
  • Customers are responsible for return shipping costs.

Exchange:

  • Exchange requests can be made within 2 weeks of purchase.
  • Exchanges are subject to product availability.
  • Items for exchange must be in their original condition, unused, and with all tags attached.
  • If the returned item meets the requirements mentioned above, we will cover the costs associated with exchanging the item.

To initiate a return or exchange, please contact our customer service team at support@oeilviolette.com with your order details. We will guide you through the process and assist you with any inquiries.

Please note:

  • Items purchased during promotional events or sales cannot be returned or exchanged.
  • OeilViolette.com reserves the right to refuse returns or exchanges that do not meet our policy requirements.

Thank you for shopping with OeilViolette.com!